9618 Dublin Drive, Manassas, Virginia, 20109
Tel: (703)369-3262 E-mail: firstname.lastname@example.org
Associate Support Engineer Aug 1999 to Present
SITEL Corporation, Herndon, VA.
Provided technical support for Hughes DirecPC customers.
Assistant Manager March 1999 to August 1999
It's About Games, Manassas, VA.
Assisted store manager with the operations and of a newley opened store focused on sales of new and used video games while providing customer service.
Used customer contact skills to help establish a customer base.
Trained employees in selling and customer service techniques.
Assisted manager with payroll budgeting.
Implemented and monitored a video game rental program.
Monitored inventory to identify and track sale trends.
Oversaw in-store promotions, including implementation, display placement, maintenance and follow through.
Third Key Manager Nov 1998 to March 1999
Funcoland, Manassas, VA.
Assisted store manager in store operations.
Sales and customer service.
Implemented in-store holiday promotions.
Sales Clerk Mar 1998 to Nov 1998
The Electronics Boutique, Manassas, VA.
Worked with managers in all areas of store operations to maintain an optimal environment for suggestive selling and impulse buying while providing customer service.
Monitored sales trends to optimize placement and distribution of promotional materials for maximum efficacy.
Communicated with customers to identify upcoming products with high sales potential.
Customer Service Representative Jan 1996 to Jan 1998
PETsMART, Manassas, VA.
Focused on customer service while maintaining store appearance and inventory.
Monitored product for continuous restocking.
Promoted and taught in-store dog obedience training classes.
Operating Systems- DOS 6.22, Windows 3.11/95/98/98SE
Applications: Star Office 5.1, Microsoft Word 9x/2000, Microsoft Outlook, Microsoft Front Page 9x/2000, Adobe Photoshop 5.
Hardware and software installation and configuration.
Northern Virginia Community College 1997-1999